Terms & Conditions with customer information

(The following terms also contain legal information regarding your rights under the provisions on distance  selling contracts and electronic commerce.)

1. Coverage
2. Offers and specifications
3. Order process and conclusion of a contract
4. Prices and shipping costs
5. Delivery, product availability
6. Payment terms
7. Reservation of title
8. Liability for defects and warranty
9. Liability
10. Storage of contract
11. Data protection
12. Jurisdiction, applicable law, contract language

1. Coverage

1.1. For business relationships between [EuroCom GmbH, Rennfeldstr. 18, 75173 Pforzheim] (hereinafter "seller") and the customer (hereinafter "customer") solely the following terms and conditions valid at the time of order apply.
1.2. You can contact our customer service for questions and complaints on weekdays from [8:00 PM] until [16:00 PM] on the phone number [+49 (0)7231/ 424 6128] or by email at [].
1.3. Any natural person who commits a transaction for a purpose that can be attributed mostly neither commercial nor independent professional activity is a consumer within these terms and conditions (§ 13 BGB).
1.4. Differing conditions of the customer are not accepted, unless the seller agrees to them explicitly.

2. Offers and specifications

2.1. The presentation of products in our online shop is not a legally binding offer, but an invitation to palce an order. Specifications in catalogs and on websites of the seller do not have the character of an assurance or guarantee.
2.2. All offers are valid "while stocks last", if not stated differetely for the products. Errors are reserved.

3. Order process and conclusion of a contract

3.1 . The customer can select unbindingly from the range of the seller and collect them on the [add to cart] button in a so-called cart. Then within the shopping cart the customer can proceed to the end of the ordering process by clicking the button [Checkout].
3.2. On the [Buy] button the customer makes a binding offer to purchase the goods on the cart. Before submitting the order, the customer can change and see the data at any time. Required fields are marked with an asterisk (*).
3.3. The seller then sends an automatic confirmation of receipt to the customer by email, in which the order of the customer is listed again and which the customer can print via the "Print" function (order confirmation). The automatic confirmation of receipt only documents that the customer's order has been received by the seller and does not constitute acceptance of the request. The purchase contract is only concluded if the seller has shipped or given the product to the customer within 2 days or has confirmed the shipping to the customer in a second email, an explicit order confirmation or by sending the invoice within 2 days.
3.4. If the seller provides prepayment, the contract comes about with the provision of the banking information and the request for payment. If the payment is not received by the seller in spite of maturity even after a second notice to the time of 10 calendar days after sending the order confirmation, the seller withdraws from the contract with the result that the order is invalid and no delivery obligation applies for the seller. The order is then done for the customer and the seller without any further consequences. The maximum reservation time of an article with prepayment is therefore 10 calendar days.

4. Prices and shipping costs

4.1. All prices stated on the website of the seller include the turnover tax rates valid at the time of purchase.
4.2. Additionally to the stated prices the seller charges shipping costs for the delivery. The shipping costs are clearly communicated to the customer on a seperate information page during the ordering process.
4.3  For the use of the payment method cash on delivery, the seller charges a cash on delivery fee of 3,00 Euros. Another fee of 2,00 Euros will be charged upon delivery by the courier.

5. Delivery, product availability

5.1. If prepayment is agreed, the delivery is made after receipt of the invoice.
5.2. In case not all ordered products are in stock, the seller is entitled to make a partial delivery on his own expense as far as it is reasonable for the customer.
5.3. If the delivery fails due to the fault of the customer after three trials of delivery, the seller can withdraw from the contract. Payments will be refunded to the customer immediately.
5.4. If the ordered product is not available because the seller is not supplied with this product by his supplier without actual fault, the seller can withdraw from the contract. In this case the seller will inform the customer immediately and may propose to deliver a comparable product. If no comparable product is in stock or the customer does not wish a comparable product, the seller will refund the already paid return immediately.
5.5. Customers will be informed about delivery times and delivery restrictions (e.g. restrictions of delivery to certain countries) on a seperate information page or within the product description.

6. Payment terms

6.1. The customer may under and before completing the ordering process choose from the available payment methods. Customers will be notified of the available payment methods on a separate information page.
6.2. If payment by invoice can be selected, payment must be made within 30 days of receipt of the goods and the invoice. For all other forms of payment, prepayment needs to be made without deduction.
6.3. If third parties are assigned to the payment, e.g. Paypal, their terms and conditions apply.
6.4. If the due date of payment is determined by the calendar, the customer already defaults by missing the date. In this case, the customer has to pay the statutory default interest.
6.5. The customer's obligation to pay default interest does not exclude the seller's assertion of further damage caused by delay.
6.6. A right to offset is only given to the customer if his counterclaims are legally established or accepted by the seller. The customer can only exercise a lien if the claims result from the same contractual relationship.

7. Reservation of title

Up to the complete payment the delivered products remain in the ownership of the seller.

8. Liability for defects and warranty

8.1. The liability for defects is determined by the statutory provisions.
8.1. Product warranty on the goods delivered by the seller is only given if expressly stated. Customers are informed about the warranty conditions before the ordering process.

9. Liability

9.1. For the seller's liability for compensation regardless of other statutory entitlement requirements the following exclusions or limitations apply.
9.2. The seller is fully liable if the damage is caused by intent or gross negligence.
9.3. Furthermore, the seller is liable for the slighly negligent breach of obligations which endangers the attainment of the contracutal purpose or for the violation of obligations whose fulfillment just enables a correct execution of the contract and on whose observance the customer regularly relies. In this case, however, the seller is liable only for the foreseeable, typical damage. The seller is not liable for the slighlty negligent breach of others than those obligations mentioned in the preceding sentences.
9.4. The limitations above do not apply to injury to life, body and health, for a defect after assumption of a guarantee for the quality of the product and fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
9.5. If the liability of the seller is excluded or limited, this also applies to the personal liability of employees, representatives and agents.

10. Storage of contract

10.1. The customer can print the contract text before submitting the order to the seller by using the print function of the browser in the last step of the order.
10.2. The seller also sends an order confirmation with all ordering data to the email address provided by the customer. With the order confirmation the customer in addition receives a copy of the terms and conditions, the disclaimer terms and notes about the shipping cost and the delivery and payment conditions. If you have registered in our shop, you can review all orders in your personal profile area. We save the contract text, but do not make it available on the internet.

11. Data protection

11.1. The seller processes personal data of the cusotmer for appropriate purposes and according to the legal regulations.
11.2. The personal data specified for the purpose of ordering goods (such as name, email address, address, payment data) are used by the seller for fulfilling and processing the contract. These data will be kept confidential and not disclosed to third parties who are not involved in the ordering, delivery and payment procedures.
11.3. The customer has the right to receive information about the personal data saved by the seller on request free of charge. In addition, he has the right to have inaccurate data corrected and to have personal data blocked and deleted if there is no legal obligation to obtain.
11.4. More information about the type, scope, location and purpose of the collection, processing and use of personal data required by the seller can be found in the Privacy Policy (behold imprint).

12. Regard to the Packaging Ordinance

The EuroCom GmbH is obligated under the Packaging Ordinance to take back packaging of its products which do not hold the sign of a system of comprehensive waste management (such as "Green Dot" of the Dual System Germany about the) and to care for its reuse or disposal. To further clarify the return, the customer can always contact the EuroCom GmbH.
The seller then names to the customer a communal collection point or a waste disposal company in his area, which accepts the packaging free of charge. If this is not possible, the customer has the option to send the package free of charge to the EuroCom GmbH. The packaging is reused by the EuroCom GmbH or disposed according to the provisions of the Ordinance. In addition, we are connected to the waste disposal system of Landbell AG for return mechanisms in Mainz.

Note to participate in the exemption system of Landbell AG:
In terms of the sales packaging filled with goods for the first time and given to private final consumers, our company has affiliated to the nationwide active recycling system of Landbell AG, Mainz, (ID: 4207099) in order to ensure compliance with our legal obligations after § 6 VerpackV. For more information, see

13. Jurisdiction, applicable right, contract language

13.1. Jurisdiction and place of execution is the place of business of the seller, if the customer is a merchant, corporte body under public law or public special assets.
13.2. The contract language is German.